VOLUNTEER PRIMAY CARE
Q: What insurance do you accept at this time?
Aetna, Ambetter, Medicare, CIGNA, Blue Cross Blue Shield of TN, United Health Care
Q: Which other insurances are you planning to take in the future?
We are working on approval with Tri Care, and Humana
Q: Do you see patients that do not have insurance?
Yes. We do our best to compete with other entities by offering an option to uninsured patients. We charge $80 per visit regardless of how complicated the visit is. We have a strong desire to be there for all types of patients regardless of their insurance status.
Q: Do you collect co-pays prior to the visit?
Yes. We collect co-pays based on your insurance provider during the check-in process. If you do not have insurance, the $80 is collected prior to the appointment during the check-in process.
Q: What is the best way to reach you?
Either by calling the office number, sending an email to our HIPAA secure volunteer@volunteerprimarycare.com, or completing the form on the contact page.
Q: What information do you need when I register as a patient?
We need basic information such as your name, date of birth, phone number, and email. After we get that information, we will send you the new patient paperwork.
Q: Can I update my Check/Credit card on the portal?
Yes. Your method of payment can be updated when you complete your new patient paperwork or prior to the first visit during the check-in process.
Q: How do I give you my insurance card?
Take a picture of both sides of the insurance card and complete the upload during your new patient paperwork. Uploading a picture of the insurance card will ensure accuracy when checking eligibility of your insurance plan.
Q: How do I send my provider a secure message?
All messages sent via our website are not secure and should not include personal information, health information, or other private medical information. The best way to send secure information is after you have registered as a patient and have access to the patient portal.
Q: Do you see patients during normal business hours?
Yes. We currently see patients via telehealth during traditional business hours. Coming soon! (June 2024) We will see patients in our newly remodeled location in Seymour, TN.
Q: Do you see patients outside of traditional business hours?
Yes. We do our best to accommodate all of our patients when they need to be seen or at a time that is convenient to them.
Q: Can I schedule my own appointment on the patient portal?
No. At this time, all appointments must be requested via a secure message on the patient portal or by calling the office number. We hope to have "self-scheduling" available by June 2024.
Q: Do you have a traditional brick-and-mortar building or are you only telehealth/virtual medicine?
We are currently only seeing patients virtually. However, we are currently working on a traditional brick-and-mortar office in Seymour, Tennessee.
Q: What illnesses or complications can you treat?
Please see our SERVICES page for a description of conditions, complications, and illnesses we treat. The list is only a short list of all of the complications we can manage and treat. If you have a need, and you do not see it listed on the SERVICES page, feel free to call the office to see if we can help!
Q: What are the benefits of using your practice?
We are determined and committed to listening to our patients! We treat each patient with compassion, individualized care, and enough time to address your concerns.
Q: Why do you want to have your own practice?
We have one main goal every day; take care of others. There is nothing more satisfying than helping others and seeing our patients improve their lives through better health. Simply, we love what we do.
WE DO NOT PRESCRIBE CONTROLLED SUBSTANCES VIA TELEHEALTH.
WE DO NOT MANAGE CHRONIC PAIN.
WE DO NOT MANAGE CONDITIONS THAT REQUIRE CHRONIC BENZODIAZIPINES.